Terms and Conditions


Reservations will be confirmed within 48 hours after recieving full payment. Full details of the tour will be provided.

In the unlikely event of a confirmed hotel booking being unavailable, we will use our best efforts to supply similar class of accommodation within the same area.

Our prices are inclusive of service charge & government taxes and subject to change with any increase in government taxes.

Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation shown in the grid below.

Note: if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company.
Our cancellation charges are a percentage of the total holiday cost,

More than 84 days before arrival: no cancellation charge (refundable deposit of 10% will be forfeited)
57-84 days before arrival: 30%
37-56 days before arrival: 50%
22-36 days before arrival: 70%
07-21 days before arrival: 90%
Less than 7 days before arrival: 100 %

No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.

Merkaba Holidays is not responsible for any loss, injury, damage, death caused by to the tourists including those occurring outside of the normal touring programs.

It does not assume any liability for any injury, damage, death, loss, accident, or delay caused by strikes, civil disturbances, hostilities, acts of war or other force majeure. It accepts no responsibility for any omission, delay, re-touring, additional expenses, or other events resulting from improper health certificates, or necessary documents to enter or depart a country, or acts of any government authority.

Additional expenses incurred due to delay, accident, natural disaster, political actions and unrest shall be borne by the tourists. Tourists are required to have full travel insurance.

Travel insurance is not included in your tour price. It is the passenger's responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.

We strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour including the loss of deposits through cancellation, loss of baggage and personal items, personal injury and death. A waiver must be signed if insurance is declined.